Refund Policy

 

Last updated: June 3, 2025

At Ranktitan, we’re committed to delivering a reliable and trustworthy experience for service providers and their clients. This Refund Policy explains when and how subscription and transaction fees may be refunded.

1. Subscription Fee Refunds

30-Day Satisfaction Guarantee
If you are not fully satisfied with Ranktitan within the first 30 days of your subscription purchase, you may request a full refund of your subscription fees. To be eligible:

• Your account must be in good standing (no outstanding balance or disputes).
• The refund request must be submitted via our support portal (daniel100@techycompany.com) before the 30-day window closes.

After 30 Days
Subscriptions billed on a monthly or annual basis are non-refundable after the initial 30-day period, but you may cancel at any time to avoid future charges.

2. Transaction Fee Refunds

Paid Service Transactions
Once a client completes payment for a provider’s service (via Stripe) and the funds have been disbursed to the provider’s bank account, that transaction is considered final. Transaction fees (the 2.9% Stripe fee + 3.1% Ranktitan platform fee) are non-refundable once the service provider has received their payout.

Disputed or Unfulfilled Services
If a client believes a service was not performed as agreed, they must:

• File a dispute through Ranktitan within 7 days of job completion.
• Provide supporting evidence (photos, signed reports, etc.) via the platform.

After reviewing the case, if Ranktitan determines that the service was not delivered per agreement, we will:

• Refund the client’s payment in full.
• Reverse the platform fee (3.1%) back to the client.
• Stripe’s processing fee (2.9%) is non-refundable by Stripe; however, Ranktitan will credit the equivalent amount to the client’s account for future use on the platform.

3. How to Request a Refund

Subscription Refund
Email: daniel100@techycompany.com
Subject line: “Subscription Refund Request – [Your Company Name]”
Include:

• Date of subscription purchase
• Registered email address
• Brief reason for request

Transaction Dispute/Refund

• Log into your Ranktitan dashboard.
• Navigate to the specific transaction under “Payments.”
• Click “File a Dispute” and upload any supporting documents (photos, signed job reports, etc.).
• Our team will review within 5 business days and notify you of the outcome.

4. Notes & Exceptions

• Chargebacks: If a client initiates a chargeback through their bank, Ranktitan will follow Stripe’s dispute resolution process. Fee reversals depend on the outcome.
• Promotional Credits: These are non-refundable and expire if unused.
• Early Termination: Canceling an annual plan mid-term stops future charges, but no partial refunds are given after the 30-day guarantee.
• Policy Changes: We may update this Refund Policy at any time. Changes will be posted here with an updated “Last Updated” date.

If you have additional questions about refunds or our dispute process, please contact our Support Team at daniel100@techycompany.com or visit the “Help” section in your dashboard.